This course focuses on ways of solving performance problems through means other than instruction. Learners will learn about and develop several types of performance technologies including job aids, expert systems and performance support systems. At the end of this course you will have accomplished (and be competent in) the following: Defined human performance technology (HPT), and differentiated HPT from training; Distinguished between instructional problems and non-instructional problems; Analyzed human performance problems using various techniques; Designed HPT interventions (e.g., job aids).*

Reflection

The purpose of this course is to provide an opportunity to understand performance support systems and to practice applying a systematic design process and principles.   

An increasing number of organizations today are automating or streamlining organizational processes through the use of technologies.  Through course activities and projects, I studied the human-system interaction and how it affects human performance and the way PSS are designed. 

During this course, I improved my knowledge of system design, including usability and interactivity constructs.  I developed an understanding of performance support systems and their design process, technologies, techniques and evaluation criteria. 

This knowledge and skill will enable me make informed evaluations of learning technologies and systems, such as LMS and virtual classrooms.

Artifacts

Performance Support System GUI

Performance Support System Usability Report (.pdf)

*Taken from the SISLT course catalog.