Seasoned training professional with over 10 years of experience in:
- Instructional design
- Delivering live and web based training
- Measuring and evaluating training
- Facilitating organizational change
- Managing organizational knowledge
- Improving human performance and motivational coaching
Proven ability to effectively develop and deliver soft skills, technology and skill based training. Strong project management, employee management, and business development expertise
Professional Experience
Kaiser Permanente - Senior Project Manager/ Trainer (Feb. '08 - Present)
Leading provider of high quality, affordable healthcare- Provide consulting and training support around Business Performance Managmement and Balanced Scorecard creation
- Manage, design and implement software training for both online and instructor led formats
- Deliver stand up training with consistent high marks
- Manage the LMS system for department created courses
Specialty's Cafe and Bakery - Manager, Training and Development (June '07 - Feb. '08)
West Coast based food retailer specializing in made from scratch food
- Provided start-up training to new employees
- Developed curriculum to support new store openings
- Supported Operations team in roll out of strategic initiatives
- Created master learning plans for company initiatives
Bella Pictures - Sales Administration and Strategy Manager - (Feb. '06-June '07)
Nationwide provider of affordable, high quality wedding photography
- Developed print based and on-line training programs for outside sales reps
- Delivered skill based training to sales team
- Created and maintained training manuals and curriculum
- Diagnosed and developed strategic sales initiatives
- Provided operational support to field sales staff
- Developed sales handbook
Kaplan K-12 Learning Services - Professional Development Trainer (Aug. '05-Jan '07)
The leading provider of after school intervention programs for public schools nationwide
- Delivered full day training programs to teachers and administrators in the Los Angeles Unified School District
- Managed training curriculum to reflect best practices and current district policies
- Assisted in training newly hired Professional Development Trainers
Cargill Consulting Group, Inc. - Director of Operations and Client Relations (July '03-Feb. '06)
Sales effectiveness consulting firm specializing in streamlining the sales process for small to mid size businesses
- Assisted in the creation of live training materials
- Created on-line training programs and follow-up metrics
- Delivered training and assisted with seminars as needed
- Managed and implemented internal operating protocol
SCORE! Learning Corporation - Region Manager (August '00-Sept. '02)
A national provider of supplementary education for families with children grades K-8
- Directly responsible for the financial profitability of seven corporate educational centers with a total annual revenue of 2.8 million dollars.
- Authored and delivered over 30 region wide training seminars on sales, service, management and leadership to all full time-time employees
- Created follow-up metrics to ensure lasting results from training programs
- Effectively managed a staff of 90 employees
- Recruited, hired and trained all full time employees
- Responsible for the promotion of eight team members to management positions in a 14 month period
- Increased year over year revenue by 25% for same store sales
- Diagnosed key performance issues in sales, customer service and employee skills to implement strategic plans needed to turn around a struggling region
Technical Skills
Microsoft Office Suite, Captivate, Articulate, Snag-it, Web-Ex, Camtasia, Dreamweaver, HTML, JavaScript, CSS, Flash, Photoshop, Adobe Sound Booth, Adobe Premier Pro
Education and Professional Affiliations
University of Missouri-Columbia, Columbia, MO M.A. Educational Technology
Smith College, Northampton, MA B.A.
Lean Six Sigma Green Belt Certified
Certified Project Management Professional (PMP)
American Society of Training and Development
ASTD Golden Gate Chapter
- Community Outreach Program
Core Team Member